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Reviews for Sugar Mountain Resort

Read skier and snowboarder-submitted reviews on Sugar Mountain Resort that rank the ski resort and mountain town on a scale of one to five stars for attributes such as terrain, nightlife and family friendliness. See how Sugar Mountain Resort stacks up in the reviews, on and off the slopes, from skiing and family activities to the après scene. Read up on pros, cons and other comments in reviews left by fellow skiers and riders. Don't forget to submit your own Sugar Mountain Resort review! Scroll to the bottom of this page to let other travelers know about your skiing and resort experience. For more destination information, click Add to Compare to see a side-by-side comparison of Sugar Mountain Resort vs. other ski resorts (up to 10 total).

by: Rob Power - 19th January 2021

  • 1
  • 4Beginner
  • 4Intermediate
  • 3Expert
  • 4All-Mtn. Terrain
  • 2Family Friendly
  • Aprés Ski
  • Terrain Park
  • 1Overall Value
It snowed while we were there. Polite skiers.
Administration is horrible.

Full review

I would have done zero stars if this system would have let me. I have been skiing for over 50 years in many different places in the USA, New England, NY, CA, CO, (and patrolling for 15 of those years) and this is the most backward messed up place I have ever skied at. They are not accommodating and really only care about collecting your green backs. Nothing more. Lift attendants stood like zombies, no assistance, they wouldn't "catch" the chairs or assist in any way, they didn't even clean the ice off of the slow moving chair seats. The most important thing for them was to scan your ticket with a ticket gun, slowing up the lift queue. One time while in line, a ski patroller was fixing ropes and as he walked past me said "excuse me" and then shoved me into my daughter, nearly knocking both of us over. Thanks! COVID/Health INFO: Fully one third of the people we encountered in lift lines and in the lodge were either not wearing a mask or not wearing it properly. And distancing? Forget that. I actually had to tell a bare faced teen to stand away from me. He was polite and moved. I saw many people drinking while waiting for tickets and in lift lines and one guy sitting next to me on the chair took a swig of his gentleman jack, telling me how much the ski patrol hated that. Me too. I made sure we skied a different trail. This was our first trip here. I brought two of my teens with me on MLK weekend. We drove 5 hours to be able to ski. On Saturday, we got in line for tickets at 8AM so we could get tickets when they opened at 9, before they sold out at 10. A local gave us this tip. We waited in line for 4 hours while the facility went through multiple power outages with phone problems after restoring power. Apparently, they were running on the generator, and it quit. Don't they have a main line to the utility? Especially on the busiest weekend of the year? Finally, we got tickets at 12pm and were able to ski. The next day, we were there at 8 am again, much shorter line. My beginner was feeling sore and figured he wanted to ski a half day (after noon only) instead, and go tubing in the morning. No morning half days, so we got 2 full days and were told to come back at noon to buy the half day ticket. My son went off to go tubing for the morning ($36 for 1 3/4 hours). He waited in line only to be told that they were sold out. The mountain only sells 120 tickets for tubing for each time slot with a maximum buy of 6 tickets per person. So the first 20 people in this long line for tubing could theoretically buy out that run of tubing. No advanced tubing sales. He would have had to stand in line hours, possibly the whole day, just to go tubing. We met up at lunch and I went to buy the half day ticket I was told I could buy. The ticket window was closed. All sold out. Huh? Half day tickets sold out before they even open the window (it was not even noon yet? After being routed to administration I got the answer. They sold out capacity of full day tickets. Thus, they won't be selling half day tickets. WELL THIS WOULD HAVE BEEN NICE TO KNOW WHEN I WAS BUYING TICKETS AT 8AM!!!!!!! So now my third skier can't. Management would not sell me one half day ticket for any reason. But I could come back at 5 and buy a night ticket. After being gouged the day before and jerked around like that today, why the hell would I want to come back here at all? Ever? My son was able to go skating for 1 3/4 hours for $36. He had fun so it was not a total bus for him. On my way to the car with my daughter, to pick up my son from the tubing/skating park we encountered a couple booting up to start their day. They had come the night before to buy advance tickets between 8 and 9 pm but could only get full day tickets when they could only ski half a day. Advance sales don't sell half day tickets. On my way up the lift one time the man sitting next to me told how he was in line open Saturday, to get tickets and a lesson when the power went out, and actually helped the staff shovel out a transformer. After putting in the effort and helping he asked for an extra hour lesson, discounted ticket, or something. NO! he was told. He dropped his shovel and went home and came back on Sunday. A girl that was riding with us on another run informed us that the reason why the chairs that I noticed weren't running we idle was due to lack of staff. If the management treats their staff like they treat their customers, no wonder they didn't have enough staff. Food was mediocre. two slabs of "Chicken Tenders" on fries cost $13.75. Mac and cheese = $5. Hamburger = $10. Locker rental $15. We didn't rent skis, but there are cheaper places with good gear along the road on the way in. I understand this was one of the busiest weekends for skiing. I still think their gouging prices, inability to satisfy this customer (I normally don't complain), and staff that apparently doesn't care is reason enough to stay away. We will never come back. Go to West Virginia. I hear they have better skiing and nicer staff.

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Displaying 1 - 6 of 137 Resort Reviews

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  • John Williamson (25th February 2021)

    I rode the lift six times. A ski patrol person was policing for masking on only one of my lift rides. The...

  • driwrx (22nd February 2021)

    Let's just say they need to learn how to talk to people. The security is young and green and chased my son...

  • Michael Picco (20th February 2021)

    I have been skiing for over 40 years and have never experienced anything like my interaction with this resort. The management was...

  • James Kelley (5th February 2021)

    I love sugar mountain! I have been here twice just when i learned to ski and it was awesome! The second time...

  • wayne sadlowski (25th January 2021)

    Want to give a huge shout out to Diane in the Administrative Office! We had a very unfortunate incident at the mountain...

  • Rob Power (19th January 2021)

    I would have done zero stars if this system would have let me. I have been skiing for over 50 years in...

Displaying 1 - 6 of 137 Resort Reviews

1|2|3|4|5

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