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Reviews for Camelback Mountain Resort

Read skier and snowboarder-submitted reviews on Camelback Mountain Resort that rank the ski resort and mountain town on a scale of one to five stars for attributes such as terrain, nightlife and family friendliness. See how Camelback Mountain Resort stacks up in the reviews, on and off the slopes, from skiing and family activities to the après scene. Read up on pros, cons and other comments in reviews left by fellow skiers and riders. Don't forget to submit your own Camelback Mountain Resort review! Scroll to the bottom of this page to let other travelers know about your skiing and resort experience. For more destination information, click Add to Compare to see a side-by-side comparison of Camelback Mountain Resort vs. other ski resorts (up to 10 total).

by: Sherry Manzino - 20th February 2019

  • 1
  • 2Beginner
  • 2Intermediate
  • 2Expert
  • 3All-Mtn. Terrain
  • 2Family Friendly
  • 4Aprés Ski
  • 3Terrain Park
  • 1Overall Value
There are mountains and snow
Poor, poor customer service

Full review

I posted this on January 29th. Camelback replied that they would contact me. I gave them my e-mail address. Here it is, February 20th AND NO ONE FROM CAMELBACK HAS CONTACTED ME. The title of this post should be TERRIBLE CUSTOMER SERVICE AND CAMELBACK DOES NOT CARE. Please, people, spend your vacation dollars with a Lodge and a hotel group that values its customers. Camelback was one of the most indifferent, least customer service oriented experiences I have ever had on vacation. TERRIBLE CUSTOMER SERVICE I checked in on Thursday and checked out on Saturday. I called the Wednesday before to set up ski lessons for my son. I had actually called 3 weeks prior also. I was told each time that I had to be onsite IN PERSON at the hotel to set up lessons. It took me 35 minutes and 3 transfers from the lodge to the mountain to get this information. I was told that lessons were set aside for lodge guests. So on Thursday, I went to the desk for lessons and I was told that there were none available until Friday evening at 6pm. The mountain was closed on Thursday, due to rain, but how was my son supposed to ski on Friday without lessons? As for lessons being set aside for guests, don't believe it. I felt that I received no consideration as a lodge guest. I had no choice but to take the time offered. I went to the front desk and I was told that lessons are set aside for sales on the day of the lesson, which would be on Friday. I was told to go to the main lodge/ski area and ask when they opened at 8:30 on Friday morning. I did this and was told at the main lodge/ski area that this was wrong and there were no lessons available at all. More misinformation and misdirection from the Camelback staff. Finally, at 10am, I went and stood, in the snow and waited to see if anyone cancelled a lesson. Joe was able to squeeze in my son for a lesson because someone did not show up. I had to pay an additional $90 for a private lesson, but at least my son would have one lesson before hitting the mountain. This was too much work. This is my vacation and I received the run around and had to work like crazy to navigate the system and the misinformation to get a lesson for my child. This on top of spending over $450 a night to be a lodge guest. You receive no consideration as a guest. I booked here because the hotel and the skiing was all in one place, but the entities are treated separately and they don't work together and there seems to be a resentment between the groups. Hotel personnel kept saying, "Oh, that's the mountain." And the mountain kept saying, "Oh, the hotel is mistaken." There is no cohesion between the groups. Also, there was an underlying attitude of, this is just the way it is and we can't help you. Really? It was frustrating and upsetting . But wait, there's more. I actually called Rocco Baldassari, the Director of Operations, and left him a detailed message on Thurday, 1/24. To date, no one has reached out to me. All in all, I was not treated like a respected guest. I was fed misinformation and I will tell all of my family and friends about this very negative experience.

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Displaying 1 - 6 of 145 Resort Reviews

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  • Josie Park (14th February 2020)

    Former fan of Camelback. Subtle changes to the mountain under new management. 1. Drop off lot has been blocked off impacting flow...

  • Sam undefined (30th December 2019)

    My kids learned how to ski at Camelback. They really have a well run school for beginner & Intermediate learner. However make...

  • Sherry Manzino (20th February 2019)

    I posted this on January 29th. Camelback replied that they would contact me. I gave them my e-mail address. Here it is,...

  • GioSkier (13th February 2019)

    Loved it today Only place close by in PA and MD that did not get a ton of frozen rain yesterday

  • John Zampaglione (21st January 2019)

    This is not a place for families. Strong odor of marijuana everywhere. Extremely rude staff. One staff member was engaged in a...

  • David Frearson (11th January 2019)

    NO CUSTOMER SERVICE! Profits come first. Just a warning that they have a 1 hour weather guarantee but it is not posted...

Displaying 1 - 6 of 145 Resort Reviews

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