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Reviews for Mt. Buller

Read skier and snowboarder-submitted reviews on Mt. Buller that rank the ski resort and mountain town on a scale of one to five stars for attributes such as terrain, nightlife and family friendliness. See how Mt. Buller stacks up in the reviews, on and off the slopes, from skiing and family activities to the après scene. Read up on pros, cons and other comments in reviews left by fellow skiers and riders. Don't forget to submit your own Mt. Buller review! Scroll to the bottom of this page to let other travelers know about your skiing and resort experience. For more destination information, click Add to Compare to see a side-by-side comparison of Mt. Buller vs. other ski resorts (up to 10 total).

by: Peter undefined - 13th July 2019

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  • All-Mtn. Terrain
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ease of proximity to Melbourne
many. See below.

Full review

OMG- I have so many suggestions for Mt Buller. We went there as a family on 9-11th July 2019. Stayed off mountain as staying on mountain was extraordinarily expensive! 1. Waited 35 mins for a bus as they had to fit snow chains. Well- they could not have predicted that....by reviewing the weather report..... the bus driver was fitting chains without gloves- what an amateur event! I asked if they could fill the bus with waiting customers and the lady said she would 'ask the driver'. Of course nothing happened. about 300 people waiting in freezing rain. yes, someone will die up there due to lack of customer service 2. Went to SNOWPONY for a break from the horrendous weather. After paying $51 for some snacks was told by the arrogant barista "excuse me sir need to be more careful' as I was trying to get back to my table after going to the toilet. he was standing behind me with hot coffee etc. Absolutely no customer service or enthusiasm for his business or customers. We are just a pain in the ass for them apparently. 3. Why does the BUS have to reverse from the bus depot? Why did they not design the bus depot to be DRIVE IN DRIVE OUT style ? 4. The waiting "customers" have to wait in the freezing rain/ snow/ Sleet? How difficult would it be to build an undercover bus shelter? When you have finished skiing and are waiting 30-45 mins for a bus, it get really really cold. Especially Children. Is anyone listening from MT Buller? 5. Why does the bus not drop you directly to a ski lift. or the ski school? Whydo you have to walk 100 Metres across the village square and up some stairs to get to ticket office and Ski Lift? Who designed this disaster? 6. If you have skied in Europe/ Canada/ US you realise that the Chairlifts are very often HEATED and also have acrylic canopies, which shield you nicely from snow/ sleet/ rain/ wind. Its like being in your own little cocoon. Lovely. Mt Buller just installed a brand new Doppelmayr (Austrian) chairlift on Bourke St. Why did they not make it to be world class, including heating and canopy? I was sitting on ICE the whole way up Mercedes Benz. My ass was freezing! Is this commesurate with the money I spent there? 7. The general vibe up there is derision for customers. Its like we are just pain in the ass for most of the restaurants and customer service folks up there. The exception is the guys in the carparks which are friendly and the "towies" which try hard to be friendly and normal. 8. The ski school. My wife and I were asked to look after a small child every time we went up the chairlift. The ski instructors are only allowed to have two kids on the lift with them. It's ok for a while....but after the 10th time, you wonder why the hell you are looking after someone elses kid? I agreed to take one kid on the chairlift - who ended up leaning over the bar continuously whilst on the chairlift- imagine what would have happened if he fell over? Would it be my fault? Would his lawyer dad be sue-ing my ass? Probably. 9 I have also skied in NZ and Austria. I am no novice. There are sone very sub-par aspects to Mt Buller you all need to be aware of before going there. I'm not sure where the problem lies- but it seems with all the money pouring in they are not investing correctly for the future. At NO time during my experiences there did I feel like a valued, and appreciated customer- and thats a problem. I have spend a LOT of money there this week and over the last 40 years. When you spend money on an experience, you want it to make you feel special. I felt undervalued and even resented at Mt Buller. The attitude needs to change to more of a customer focussed agenda.

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Displaying 1 - 6 of 13 Resort Reviews

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  • Peter undefined (13th July 2019)

    OMG- I have so many suggestions for Mt Buller. We went there as a family on 9-11th July 2019. Stayed off mountain...

  • GadzooksJr (12th September 2018)

    The lifts!!! OMG... in this day and age how can you install non-express lifts which are JUST SO INCREDIBLY SLOW?!? Putting the...

  • Ski Bum (26th August 2018)

    Went up on 19 Aug. Forced by mountain staff to put chains on a land cruiser at the gatehouse in an enormous...

  • Cahya Wahyuningrum (7th August 2018)

    Love it so much.. would love to come back here with the family.. nice staff and helpful..

  • (5th July 2018)

    TOO EXPENSIVE. Not liberal. Why the hell is it $239 if you got a penalty? That costs more than my new skis....

  • Justice Bao (30th June 2018)

    Beware drivers if you intend to drive up to Mt Buller and staying overnight. Firstly, there is simply nowhere for you to...

Displaying 1 - 6 of 13 Resort Reviews

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