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Related Regions: British Columbia, Canada, Vancouver, North America

Reviews for Cypress Mountain

Read skier and snowboarder-submitted reviews on Cypress Mountain that rank the ski resort and mountain town on a scale of one to five stars for attributes such as terrain, nightlife and family friendliness. See how Cypress Mountain stacks up in the reviews, on and off the slopes, from skiing and family activities to the après scene. Read up on pros, cons and other comments in reviews left by fellow skiers and riders. Don't forget to submit your own Cypress Mountain review! Scroll to the bottom of this page to let other travelers know about your skiing and resort experience. For more destination information, click Add to Compare to see a side-by-side comparison of Cypress Mountain vs. other ski resorts (up to 10 total).

by: Maria Garzon - 22nd January 2018

  • 2
  • Beginner
  • Intermediate
  • Expert
  • All-Mtn. Terrain
  • Family Friendly
  • Aprés Ski
  • Terrain Park
  • 1Overall Value

Full review

Poor customer service I recently had a unpleasant experience with Cypress when I bought their ALTS package which included 4 snowboarding lessons and a free "OneNiter" seasons pass. The restrictions of the seasons Pass, as advertised on their website at the time of purchase was that you could use it to go up 1 night a week after 5pm. It did not specify that you could only go up on the same days as your lessons, for me, I chose to have my lessons on Wednesdays and therefore it meant that I could only go up on Wednesday nights for the rest of the season. This was never stated anywhere and it is not what I agreed to or expected when I bought the package. I wrote them an email to complain about this discrepancy and despite admitting they "could have been labelled clearer" they did not take accountability for the false advertisement. I expressed my frustrations and the inconvenience this has caused and yet they decided to disregard this and did not honour what was advertised to me before. All they did was change their website to be more specific but that does not change what I and many other people had agreed to when they bought this. I am very disappointed in Cypress as I thought they were a reputable place for skiing and snowboarding. A respectable company no matter what business they are in should be able to have at least a decent customer service.

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Displaying 1 - 6 of 44 Resort Reviews

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  • Janice Genz (3rd February 2021)

    We arrived by 9:00 a.m., on a Monday. Waited in a long line of cars and was finally directed to a parking...

  • Andrew (26th January 2021)

    If you want to spend your day in massive lineups, this is the mountain for you. One hour vehicle lineup to access...

  • Hank Sato (29th December 2020)

    It is very scary if you are concern about catching COVID19 as physical distancing is not existent and there is no enforcement....

  • Tracy Payne (7th December 2020)

    SHAME on Cypressmountain Who do they think they are, they DO NOT HONOR MASK EXEMPTIONS they DO NOT ACCEPT CASH Every staff...

  • Todd Mann (30th November 2020)

    I've been a season pass holder for years. Having a mask policy that suggests that a mask must be worn 100% of...

  • Stuart Braid (24th February 2020)

    Cypress's proximity to Vancouver and reasonably varied terrain should make it the most appealing family mountain in BC's lower mainland. But the...

Displaying 1 - 6 of 44 Resort Reviews

1|2|3|4|5

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  • Family Friendly
  • All-Mtn. Terrain
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