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Reviews for Smugglers' Notch Resort

Read skier and snowboarder-submitted reviews on Smugglers' Notch Resort that rank the ski resort and mountain town on a scale of one to five stars for attributes such as terrain, nightlife and family friendliness. See how Smugglers' Notch Resort stacks up in the reviews, on and off the slopes, from skiing and family activities to the après scene. Read up on pros, cons and other comments in reviews left by fellow skiers and riders. Don't forget to submit your own Smugglers' Notch Resort review! Scroll to the bottom of this page to let other travelers know about your skiing and resort experience. For more destination information, click Add to Compare to see a side-by-side comparison of Smugglers' Notch Resort vs. other ski resorts (up to 10 total).

by: undefined undefined - 8th January 2020

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  • All-Mtn. Terrain
  • Family Friendly
  • Aprés Ski
  • Terrain Park
  • Overall Value
Ski lessons
Time Share Scam and billing “mistakes”

Full review

We were very excited for our stay at Smugglers Resort. The place overall is nice but the resort is focused on selling their Time Share. We were invited for the presentation and offered $400 discount on our stay and additional $200 in vouchers for dining and fun zone. After over 2h of presentation, when we told the salesperson that we are not interested in purchasing, she called her manager, who told us “I want you get out of here”! We were shocked. Of course they refused discount and vouchers. Everyone at the resort was pretending like resort has nothing to do with Windham Vacations but in fact they are cooperating and covering each other backs. I just want to worn everyone who is planing to visit Smugglers Notch Resort to stay away from any offers about Time Share presentation. That is an absolute SCAM! Also, check your invoice at the check in carefully! When we booked our 5 day stay in September, we got an invoice with remaining balance of $900 (total price was around $2900 for a studio!). At the time of check in they gave us an invoice with a remaining balance of $1180 which we even didn’t noticed since we arrived late evening after 9h driving. The best part is that at the day of a checkout we got third invoice for totally different amount which showed that we were charged $1395 (as a remaining balance). We were overcharged $500! When I called for an explanation, the vacation planner said she is just a human being and made mistake. Twice!? Really? They said my credit card will be refunded with $200 not $500 because meantime prices changed. That is totally irrational! We should pay the price that we got at the time of booking. Anyway..... Just be careful there and check your invoices right away! During our stay (in late December) the main lift was closed due to not enough snow ...... but they didn’t even run snow making units once! Other trails also had many black spots without snow (see pics). If they charge you that much and you are coming during Winter break for skiing, they should have all the lifts and trailers open or refund for the ski pass. They don’t care about it. Best experience we had with skiing instructors. All of them were very nice and professional. I have only best things to say about them.

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Displaying 1 - 6 of 82 Resort Reviews

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  • Robert Laham (3rd March 2020)

    Most relaxing vacation ever. Skiing was fantastic. Staff and facilities are wonderful. WE were lucky the weather was skiing perfect with fresh...

  • Rudy (24th January 2020)

    Family had an absolute blast. Staff is very friendly and competent. Both kids enjoyed the Fun Zone 2.0 and the ski camps...

  • anonymous user (8th January 2020)

    We were very excited for our stay at Smugglers Resort. The place overall is nice but the resort is focused on selling...

  • T K (17th February 2019)

    Let me start by stating, we had an amazing week there...my 6 & 8 year old were crying that we had to...

  • swtips (8th February 2019)

    We LOVE Smuggs.. there could not be enough good to say about it and the staff.

  • Peter Anania (1st January 2019)

    We had a really good ski on December 27th 2018. Overall the condition were good, with the beginner side in the best...

Displaying 1 - 6 of 82 Resort Reviews

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