Went to Winterplace over the President's Day Week-end in 2007 (16-17 February 2007). The Friday was excellent. Weather was great, the snow was great, All Good. Not too many people. Lines worked out well. Saturday was overcast, LOTS more people, and longer lines. I had to stay in line for about 15 min per run. However, could not see anything the resort could do to improve except turn some of the skiers away, and don't think they'd do that. All of the lifts were working. No charge for the parking.
I would rate the staff as above average. All I saw were great and courtious. Facilities were clean, etc. Food was good, but expensive. There was little table space for the number of people there.
I brought my two children and I must say that Winterplace is EXCELLENT for the family. Don't go expecting difficult runs. Even the Blue Squares could easily be classified as Green Circles. My snow was dry and squeaky. Great Time and will go again.