On Friday February 12, after driving 1.5 hours and arriving at 9AM, we waited in a reasonable line <30 min for lift & rental tickets. We proceeded to the rental line and after waiting 90 min our line stopped moving. We were told that the other line (100+ people) would be serviced completely, then our line would restart, due to understaffing and computer issues. We were told we would not receive skis for at LEAST another hour! I realize this is the Friday before a holiday weekend, but we parked in the first of four lots, and this first lot was about 60% full. We had to get the attention of an overstaffed worker (polite kid) to learn that we could get a refund, We then had to wait for his return to learn where to get a refund. So our options were
1) Get our money back, equating to taking a day of vacation to leave home at 7:20AM, returning at 2:30PM, to do nothing but drive, stand in line, get lunch, and return home. or
2) Pay $300 to arrive at 9AM, start skiing after 12 noon (if we skip lunch) with our lift ticket expiring at 4PM. This assumes that there would have been ski's after our wait. I doubt this since while having our refund processed, we hear more than once on walkie talkies that they are out of skis.
After returning home,.we called customer relations mid-afternoon the same day. Their response was that this is a holiday weekend and we should have known this could happen, followed by a curt "I'm sorry", then hanging up. I can understand the principle of a busy weekend, but when you arrive at 9AM and the lots are <20% full, its time to step up and admit your faults. Although hard to do, the customer relations department failed more so than the ski rental building.
Next time we drive a bit further to a better mountain, and we're sure to share our exerience with those who ask.
If you go to Bear Creek Mountain, DO NOT RENT THERE.