Went on Jan 3. Front desk girls were clueless! We almost left. After that it was great. A bit icy at bottom of runs and on Green run ( not good for the wifes first time). Great lessons, lift operators were friendly and helpful. Not crowded love the long trails for the midwest. They did not have the upper green runs open and it looked like it had been a long time since they were used. For the location to Chicago we will be back soon.