Disappointing First Experience

by: Maya - Mar 2, 2009

  • Overall Rating 1
  • Family Friendly 3
  • All-Mtn. Terrain 3
  • Terrain Park 3
  • Nightlife 3

    Pros: Didn't have an opportunity to experience

    Cons: Poor to None Customer Service

    Recommended For: Family Friendly

    Date Visited: Feb 1, 2009

Full review

After awaking the next day after a nasty spill during my first snowboading lesson, I discovered that I couldn't straighten my left leg. While I understand my knee injury is absolutely no fault of the mountain, I am upset with how the Ski School at Okemo handled the refund of the lesson. Because I couldn't straighten my leg, I couldn't exactly do the lesson either and wanted to refund my lesson. They held tightly to their no refund lesson, despite explaining that I could barely walk, let alone take a lesson. When I sent a follow up email to express my concerns, I never heard back from them. It's really disappointing to have this happen during my first snowboarding experience, especially with the lack of customer service from Okemo Mountain.