Lifts went down for 45 minutes nearly froze to death in -15 windchill. That is the beginning. Staff was actually confrontational with no regard for customer service or a spirit of hospitality in general. Left the resort and will never return. Mt. Snow was at the bottom of my list to begin with, but after this never again. Okemo, Stratton, Killington, Mt. Sunapee all much better options. The snow is never good, the lift system as a whole is decrepit and in disrepair. I'm actually going to file with the State to investigate.