by: jdhski - 25th March 2010

  • 1
  • Beginner
  • Intermediate
  • Expert
  • All-Mtn. Terrain
  • Family Friendly
  • Nightlife
  • Terrain Park
  • Value
Friendly staff
Tried to charge higher price than originally quoted upon booking

Full review

I called the Canyons Resorts Reservation System about a month ago and got a quote for the Escala Lodge. When I called back to confirm and pay, they told me that price was no longer available and wanted to charge over $1,000 more for the week long stay. Nothing in their email quote indicates that the price would not hold or might change. They also don't use quote numbers, so they had none of the previous information in their system. I booked with Deer Valley instead who did not try to increase the price although I had gotten the original quote the same day as Canyons. DV also uses quote numbers, so the res agent was able to immediately pull up the file. Much easier and more professional.
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