by: rbpocock - 22nd January 2014

  • 1
  • Beginner
  • Intermediate
  • Expert
  • 1All-Mtn. Terrain
  • 3Family Friendly
  • 1Nightlife
  • 1Terrain Park
  • Value
not crowded
frequent wind closures without refunds or vouchers; false advertising

Full review

I have skied and boarded at BH for 30 years and it just keeps getting worse. The resort will sell day tickets and then shut off all the upper lifts when there is just a bit of wind, then send all staff home and will NOT re open even if the wind stops completely. And don't even ask about a refund or a voucher for another day, their NO REFUND for weather is written in stone. Yet, even while they are closed, their phone and web site will claim that all the lifts are still operating so that they may trick more guests into coming up to the resort. They claim to have the lowest lift ticket price in Utah, but that is a lie. At least one is lower, and BH adds nearly 10% additional for sales tax that no other resort does. And they do not post that extra charge on their web site or even at their own ticket window. It is a classic bait and switch. If the price is $65.67 per day (holiday), just admit it and post it on your web site and ticket window; don't pretend that it is only $60 and it is "Utah's most affordable lift ticket." They also sell rentals and lessons at the same window that you buy your lift ticket but with no line controls. So, if you get in a line behind somebody that needs rentals and/or lessons, you will have to wait while the ticket seller takes names, addresses, birth dates, skill level, etc., instead of getting on to the mountain. The mountain itself is mostly beginner/intermediate, and without any high speed lifts. There is snowmaking, but it is only used early in the season to get the mountain opened, and then never used again to cover up the rocky and bare areas. Many of the lift unloading areas are inadequate to allow the lifts to function at full capacity so the lifts are often run at reduced speed or frequently stopped to allow people to clear the area(s). Their longest chair has only 1,161 vertical rise, but they claim a total vertical rise of over 1,700 feet. I think they must count the peak behind the lift serviced area that is rarely opened, and you have to HIKE up that last 800 feet of vertical. All the other lifts are 672 vertical or less, and all SLOW. Lift hours are short compared to most other ski areas @ 10-4 on weekdays; 9:30-4:30 on weekends and holidays, but sometimes they just decide to close earlier. The "500 foot vertical" claimed for the Giant Steps tubing park is closer to 60'. I only go there because I bought a condo there in 1982 when it was a pretty decent resort (for 1982). But while other areas have improved the experience by improving lifts and overall customer service, BH is just out to trick you into giving them your money (plus the surprise extra 10%) and then taking whatever you get. It is no wonder that it is rarely crowded; it is biggest ripoff ski resort I have ever been to; and I have skied and boarded at over 50 resorts.
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