For a first time family ski trip it had everything we wanted. 21km from Innsbruck airport to our accomodation in Fulpmes. We did all our resevation online and saved a mint. Hired a car and drove there in less than 30 min. First day we just had lunch on the terrace at Gamsgarten and then went to the intersport shop on site for our rental equipment. The ski's and boots for the kids were waiting in a rack with our names on them.
The wife and kids had a resevation with the ski school and that was clear and easy to follow. I just delivered them to school and went off doing my own thing for couple of hours in the morning and after a superb lunch on the terrace at Gamsgarten. The ski-ing itself was not too technical but there are some nice long runs if you go from wilde spitz (3330 metres) down to mutterberg (1750 metres)
Kids had a presentation after their course which was good reward and both children aged 11 & 9 had a fantastic time.
In the evening I can recommend the Jagdhutte and the Grillstube restaurants (both in Neustift) although you may have to book. A warm welcome with superb portions of food.
The only down side for me was the cable car coming down off the mountain. I dont like cable cars anyway but if the wind gets up they swing quite a lot.
I recommend the whole place for beginners and intermiediates but those who like the real challenge should avoid.