TERRIBLE! NEGLIGENT! called on Thursday, again on Friday - snow tubing will kick off on Saturday at noon. Told to come early, as they would sell out quick. After driving +2 hrs, getting up at the crack of dawn with children and wasting $50 on gas; was told we will be opening late (maybe not at all). Finally, at 1:30, 5 chutes were going to be opened after coughing up $90. When we walked over to the area, the workers had no idea that things were to be up and running. After waiting another 15 minutes for someone to find the keys to get the tubes things were under way. WAIT, only 2 chutes are actually open. Went down twice, someone nearly got killed (first aid and stretcher, ambulance came!)and the slope was eventually shut down due to bad conditions. MANAGEMENT IS NOT CUTOMER FRIENDLY. When I went to customer service for a refund, the person behind the counter made everyone leave as she could not count money with all of the noise and complaining customers. Oh, if you wanted to hit the cafeteria to bid some time, enjoy the 3 chicken fingers for $7, what a bargain. Bring back Montage Mountain.