Completely rude staff

by: Mark chance - Feb 17, 2014

  • Overall Rating 2
  • Family Friendly 0
  • All-Mtn. Terrain 0
  • Terrain Park 0
  • Nightlife 0

    Pros: N/a

    Cons: Rude Staff

    Recommended For: Empty Nesters

Full review

This is the first time I have ever written a review for ANYTHING...KEEP KIDS AWAY FROM SHAWNEE. Their website showed an availability of 23 kids in their 4-6 training class. I call to sign my kids up and literally I'm getting yelled at because I mentioned that the website had a ton of open slots. "ROBIN" starts telling me that she doesn't have the time to update the website and that she's not taking any waitlisters, etc. Here's and idea....either wake up to 2014 and get a website that works or train your moronic staff how to act in the service industry. There are several other resorts in the Poconos. Having staff line Robin will continue to give Shawnee a bad name. Also, since the site wasn't updated, shawnee overbooked the class.