We have been visiting Shawnee for 8 years as part of our School Ski Club. They have absolutely the best customer service, striving to please or satisfy the group concerns. The kids love coming here. Lessons are great, sometimes confusing getting the group settled, but the instructors are top notch. Yes we have had injuries, beginning skiers tend to get hurt more, but the Ski Patrol is awesome. Conditions on the mountain are always well groomed, and they seem to constantly make snow. Lodge is older and the concessions are pricey but what ski resort is cheap? Rentals are good equipment, and the staff in the rent barn are really attentive. For beginners this is the perfect place to visit and learn. Even my parents like coming back as the slopes are not too challenging so they get to ski without killing themselves. Please visit.