Big improvements needed

by: Dirk - Feb 18, 2014

  • Overall Rating 1
  • Family Friendly 0
  • All-Mtn. Terrain 0
  • Terrain Park 0
  • Nightlife 0

    Pros: Close by

    Cons: Expensive, poorly managed

    Recommended For: Family Friendly

Full review

Went on a weekend. 2.5 hrs to get rentals and lift tickets. The rental shop took 2 hrs to get through and was complete chaos. No one helping guide which lines people needed to be in, lines were complete chaos wrapping two or three times around the building for each station, and $64 for a lift ticket on top. These were the most horribly managed base facilities in my 30 yrs of skiing. Roundtop must be hemorraging 10s of 1000s of dollars per hour in dissatisfied customers.

On the plus side, bar service was fair to good and the ski medics that helped my injured girlfriend were friendly, competent, and professional. This mountain needs a business manager badly.