Friendly staff, Good for beginners, Small, Military Discount best on East Coast
Crowded on Holidays, Slopes not patrolled well, lifts not well managed leads to long lines
JFBB is an awesome place forbrand new skiers and intermediate skiers, the same for snowboarders. Jack Frsot is geared to skiers and families, while Big Boulder favors snowboarders and the college crowd. The instructors at both are great all-around - patient, friendly, and fun. Buy one SnoPass and ski both mountains. Both also have tubing. Military (AD and Dep-must show ID) pick up their tickets at Guest Services (see Deals on their website for current prices). Come before 10am to get a table for your group.
The Jack Frost lodge is utilitarian and small, but has free wifi, two fireplaces, a bar, TV's, a "cafe"(EXPENSIVE), microwave, self service condiments/utensils, Jacks' Java (no lattes), pizza counter, burrito kiosk, ski shop, free "Cubbies," lockers, Tavern upstairs, and plenty of restrooms. I like the "feel" of JF more than BB - a bit more inviting than BB. JF closes at 4pm. JF lodge and parking is at the top of the mountain.
Big Boulder is only 5 minutes away and is open after dark. BB lodge is also utilitarian. It has an free, wifi, outdoor firepit, a cafe (EXPENSIVE), a bar, snack bar, occasionally a live band, long rows of tables that are difficult to navigate, ski shop (better than JF), TVs, free "cubbies," lockers, and is multilevel. BB has signs up that tell customers not to "save" their tables, but everyone does anyways. So either come early or fight for a place to ssit and eat.
Some of the downsides are the doubles rule on the lifts are not enforced, even on the busiest days and lift lines can be LONG. With all the beginners, a staff person or one of their volunteers really needs to be out directing people in the lift lines. The slopes are not patroled on a regular basis and many skiers are on trails that are beyond their comfort level. Beginners "snow plow" away the snow of the steep sections and make for icy terrain later in the day.
In all we LOVE JFBB. It is great for a weekend getaway, inexpensive (with some prior planning) and has lots of friendly people - staff and skiers.