Great Skiing, Horrible Customer Service

by: jessica21 - Feb 6, 2010

  • Overall Rating 3
  • Family Friendly 3
  • All-Mtn. Terrain 3
  • Terrain Park 3
  • Nightlife 1

    Pros: Great slopes, powder production

    Cons: Horrible Customer Service

    Recommended For: Family Friendly

    Date Visited: Jan 1, 2010

Full review

I have been going to this resort for a few years now but have never planned to stay overnight. What a mistake! The reservation department employees did not provide cancellation information (14 days advance) and would not return our deposit even though. The reservation line always has a long call wait (as much as 30 minutes). These people need more customer service training, as they were rude and short with me on the telephone.

This was so disappointing because I have loved skiing (and trying snowboarding) here since I was a child. They always have good powder and there are slopes for many different levels.