Horrible customer service - ruined my day.

by: Nick - Mar 10, 2014

  • Overall Rating 1
  • Family Friendly 1
  • All-Mtn. Terrain 1
  • Terrain Park 1
  • Nightlife 1

    Pros: None

    Cons: Horrible customer service,

    Recommended For: Singles

Full review

My wife and I just had the worst customer service experience of our lives at Willamette Pass Ski Area. After driving 3 hours from Portland to meet some friends for a day of skiing, we attempted to pay for our lift tickets with a gift certificate we had received about a year ago. We had been emailed the gift certificate and did not see the fine print stating that the gift card was only valid for the current season (turns out this is illegal under Oregon statutes (chapter 646A) on trade regulation). We were eventually passed to the on-duty mountain manager. After we questioned the legality of expiring gift cards, the gentleman told us to "take them to small claims court". With such a display of inflexibility, we turned around and walked out. Aside from the legal issues, why on earth would someone in the business of fun treat customers so poorly? I will never ski at Willamette Pass again.