We visited Sugar in late January and I have to agree with the posts below about the rude and unknowledgable staff. Not only was the resort staff rude and unhelpfull but the condo rental agency was as well The unit was dirty and half of the appliances did not work. When we contacted the agency they made no effort to correct it. We also experienced the lack of hospitality at an off site ski rental. This entire area needs about ten years worth of customer service lessons.