I have been snowboarding for 10 seasons and all over the country. I have been to Snowshoe and Holiday Valley on the east coast and was in Charlotte for a week and two days so I decided to see what Sugar Mountain was all about. The website described the snow conditions on the mountain as packed powder and frozen granular...only problem is, they failed to state all the HUGE patches of ice, not just in the middle of EVERY run but even on the edges, even on the black diamonds and the double diamond. The ONLY run that had decent powder was an illegal run that follows the top lift down. What makes it illegal?...they don't let people on that run because the lifts present a hazard...like the 2 thousand trees around the runs aren't a hazard. After 45min of boarding on this hill they call a mountain, I went to try and get a refund since the website was clearly wrong about the conditions stated on the website but the girl working the counter said they have a strict no refund policy...its obvious why, they knew the conditions on the hill and they didn't want people to know, otherwise that would hurt their profits...well sugar mountain lift, you'll never get me suckered again, I'll never return here and hopefully if anyone reads this, they will save their time and money and skip this sad sad excuse for a lift. Thanks for reading and stay safe.