The company, which also runs Thomson Ski, First Choice Ski, Flexiski had over 2,500 skiers and boarders in Europe for the last week of the season. Working closely with all airlines with whom those customers had been due to fly back on Saturday 17th April it decided that it was better to transport all of our customers back to their UK airport of origin by coach. All were reported to be back in the UK by 10am on Monday 19th April.
"TUI Ski still have 180 ski customers in North America and we can assure that everything is being done to get them home as soon as possible. All our customers overseas are being accommodated in hotels and resort teams are working hard to keep them informed with the latest information." Said a company spokesperson.
TUI ski said the ground-transportation of its clients back to the UK would not have been possible without the help of SeaFrance, King's Ferry coaches as well as Austrian and French coach companies.
Comments posted on TWITTER or received by the company via email included:
"Back safely from French Alps yesterday PM via coach thanks to Crystal Ski - they were really brilliant."
"I would be grateful if you would convey my thanks to all at your company for the excellent service you provided yesterday in repatriating us, in difficult circumstances, back to Gatwick. Your reps Paul and in particular our rep Jason, kept us informed on an hourly basis before we left and remained helpful and cheerful throughout. A very professional service from all concerned."
"Please pass this to whoever has the ‘plan B' to get customers back when plane can't fly. Your arrangements were superb!!! We are so pleased we booked again with your company & expect to do so again in future. Brilliant coach and good driver."
"Just wanted to write you a quick note to thank for your our wonderful holiday - and - more uniquely, for getting us home comfortably and safely. After all, if it wasn't for the quick reaction of you guys at Crystal, I wouldn't be sitting here at my desk at all, but probably on the floor at Chambery airport!"
"The way that 'Crystal' handled the potential nightmare of our return to England was first class. Our coach rep was a young lady called 'Lauren'. She was absolutely first class. A credit to your firm. You guys did an amazing job. Thank you."
"A huge thank you from the H Party. We had had a fantastic skiing holiday in Val Thorens and was meant to fly back to Gatwick Saturday!!!!! Volcano!!!!!!!!!!!!! No Flights!!!!!!!!! What a Company, you sent a first class coach out to Val Thorens and brought us all home driving through the night. The coach company was first class and the two Drivers were exceptional. Please make sure the Drivers Trevor and ? (sorry forgot his name) are praised and you should put there Company at the top of your Suppliers. Fantastic Service I will tell everyone I meet about Thomson's, we never need to look for another Tour Operator Again, we have found the best. Thank you so much, and a big thank you to all your Staff and the Crystal Reps."