Rough day, but good customer service

by: eewdad - Feb 7, 2011

  • Overall Rating 3
  • Family Friendly 3
  • All-Mtn. Terrain 3
  • Terrain Park 3
  • Nightlife 0

    Pros: customer service

    Cons: line management, snack bar hours, general layout

    Recommended For: Family Friendly

    Date Visited: Feb 1, 2011

Full review

Went on a Sunday with 12 year old daughter. The layout is confusing and there is a lot of walking to do to get from the main lodge to the chairs. Took a few runs and noticed that the Panaroma and Pistol lifts were not running. Lots of people and also ski racing going on. By 9:30am, lift lines were up to 45 minutes long. Pistol lift finally opend at 11am, but still had a large portion (summit) of mountain unobtainable. Tried to get hot chocolate around 10:30 and snack bar was not open. Would have had to go to main lodge and walk back, so we forged on. By 12:30pm, found out that the summit might not be opened, due to ice still on Panorama lift. Went to welcome center and explained we were finished due to long lines and summit not being available. Gunstock has 1 hour 15 min. guarantee after purchase of tickets, but they were very accomodating and supplied my daughter and I passes for another day. Overall, mountain is okay, but getting from one side to another is rough. Also, snack bar not being opened 2 hours after the lifts start was strange. One other note: People of all ages wearing Gunstock jackets were very rude and had no problem cutting in lines. Customer service was very good.