Snow was good Cust Service Bad

by: berad - Mar 23, 2014

  • Overall Rating 1
  • Family Friendly 3
  • All-Mtn. Terrain 2
  • Terrain Park 1
  • Nightlife 1

    Pros: Skiiing

    Cons: Cust Service

    Recommended For: Family Friendly

Full review

In Oct this year a friend bought me 4 tickets as a Christmas present. Due to weather issues this season (moving snow) my first chance to go was this past week. It was an unpleasant surprise when there was no record of the tickets or any customer service as to trying to remedy the situation. Even though I presented a receipt that was not enough and if it weren't for a friend that had ALSO purchased four tickets I would have had to purchase from IH again. NO PHONE CALLS. NO EMAIL. TERRIBLE CUST SERVICE. With three other ski areas a stones throw away I will re evaluate the situation for next season. I may be one customer but will be damned sure to tell everyone I know