I have rented from Boyne Highlands once in the 7 years that I have lived right across the street. It was the worst experience ever. I get treated better walking into Wal-Mart. It was my first time snowboarding. When I walked in I filled out the rental form and waited for probably 10 minutes before being helped. Even though I was the only one in the building at the time. I presented with my boots dropped at my feet and the board behind me on the bench with no idea how to put the boots on and how to attach the board to my feet. It was a horrible horrible experience and I will be going to Nubs Nob for the remainder of my Ski/Snowboard career. I would highly recommend the rental department at Nubs Nob over Boyne's.