Sundown is a true "park your car at the top" Midwest ski area throwback, in a good way. It’s carved into a big glacier valley and in my opinion has one of the best vertical skiing experiences in the southern great lakes region. Sure it could use a couple of more runs, a lodge spruce up and faster chairs, but who couldn't? The runs they do have are excellent and are stocked with a classic mix of clientele. From skier/riders in Green Bay Packer Snowmobile suits to those hitting rails, boxes and pipes in Heli-Hansen riding the hottest twin tips and boards. Magically at 6pm, the same kids are gate/race training for the hill or their high school team. We relocated from the west so our kids grew up skiing the Sierras. They found they really enjoy Sundown because it’s more usable and accessible. No, Sundown isn't a super-resort but you'd have to drive farther north or west to get appreciably better skiing. It has a couple short steeps and bunch of nice (Midwest) cruisers. For safety and a better skier experience, they should probably put all the parks on the far left and swap the race hill to the far right (looking down) but that's a business opinion. The hill staff is chilled, nicest to be found. My kids love it because they have great skiing near home instead of driving the 6 to 8 hours each way with tire chains to the mountains. They love skiing after school when the place swarms with friends. Don't be fooled, if you come in with a "I ski big mountains so I must be better" snob attitude, the locals will ski/ride you to dust, switch from boards to skis, or skis to boards and ride you down all over again. It's a great family friendly hill with great snowmaking (tons of natural in 2008!) and a northeastern geographic orientation so the snow holds up well. I think the complaining lady should probably stay at Chestnut but would always be welcome back at Sundown. Just remember, ride the lift up to your car at the end of the day.