easy to get to, friendly liftees
lifts break often, poor management, 20 min gondola ride to runs
Feb 27 2009 was setting up to be an epic day with 16+ inches of fresh powder. Surrounding resorts had less powder or events planned that would bring crowds, so we chose silver. When we got there 15 min after opening, only 1 chair was running and there were people stuck on a 2nd chair that had been shut down. They were still doing avalanche control on the back side with promises of chair 4 opening by 10. At 10, only 2 chairs were running and those runs are short and groomed (no deep powder). Also, people on the 2nd chair had to be evacuated (luckily not me). We were so bored we HIKED a long blue run called Silver Belt; not exactly the way to spend an epic day. Finally, at noon 4 chairs out of 5 were running. Chair 4 having the longest runs and deepest ungroomed powder, we were able to board over there for about 2 hours as that chair had problems too causing waiting times of 20 minutes or more not due to lines just mechanics. The mountain pledged to stay open an extra hour for compensation but this proved to be futile as the chair was stopped. No further compensation was offered except to evacuees. All this after Tue and Wed being closed and an unscheduled closing on Thur for Gondola issues.
In previous dates, other issues have occurred;
Weekday pass holders were not notified as after the new year the once open 7 days a week mountain decided to close on Tue and Wed. Their only compensation was use of the water park, a far cry from skiing or boarding.
School events scheduled for Wed were not notified until the day before that the mountain was no longer open on Wed as if it is easy for schools to reschedule anything with all the paper work and coordination it takes just to make an event happen.
This resort has got some work to do on customer satisfaction. They seem to forget it is the customer that drives the business.