Looks like this year all the New Mexico ski areas are rocking with snow and it is all great skiing. Santa Fe is a great mountain when the base gets above 55 inches. Right now the base is well above 55" and the ridge is open if you hike it and so is the Big Tesuque (not in the ski area boundary). The terrain has several advanced to expert runs, they just are not that long. Most of the time the ski area is not that congested, but on certain weekends it can be a wait on lower mountain, but not too bad once you get to the mid mountain lifts.
When it comes to customer service, Ski Santa Fe has very poor performance. Some (though certainly not all)of the lift operators can be very rude and the same is true for the skier services department. The owner himself can be really ugly and rude. Do yourself a favor and get a map, then ask one of the local skiers for help or directions.
Finally, Santa Fe is loaded with great restuarants and grocery stores and numerous health stores. Do yourself another favor and take up your lunch and/or eat out in town. The ski area food is overpriced and not very good. Santa Fe also has varied nightlife venues and you can always find out whats happening by picking up a free "Santa Fe Reporter" that are located all over town.