I'm guessing that Cooper Spur may be a good place to go when it's not going to be busy! We took our 2 kids there on New Years day and had a dissapointing experience. The parking lot filled up quick and we had to wait for over a half an hour for the shuttle bus which is supposed to run every 10-15 minutes to the ski area. Our first impression when arriving there was that the staff was unfriendly and rude. I'm guessing maybe they are a little overworked and underpayed?? No excuse for giving bad service though. Their rentals were a joke to say the least. Their snowboarding equipment for the kids was so outdated that we decided not to rent gear for them at all. Instead the kids did the innertubing which was also very dissapointing. They had to wait in line for one of a handful of tubes that were being shared to go down a super short run. They got bored with that after 2 times down. The staff makes it clear that there are no refunds for the tubing which was $10/kid, they must know that it's a joke themselves! On the bright side the lift line did go pretty fast and there are beautiful views of Mt. Adams and Mt. Hood from the top of the hill. Other than that I probably wouldn't return to Cooper Spur unless I knew that we were going to have the place to ourselves. It's definitely a beginners slope and not much fun for a more experienced skiier.

Okay, what were you expecting, a first class resort with ideal runs? This little ski "resort" is here and exists because it caters to the lower priced levels. Your not going to find anything exciting about it, but again it's just a fun little place to go once in awhile. As for the staff, you can find good and bad at any establishment, anywhere. Just bad luck I have to believe for some.

Probably the worst experience of my life. The staff at Cooper Spur are the most unprofessioal and rude people I have ever dealt with from a customer service standpoint.

A friend & myself had reservations for a cabin, and when I came down sick, we tried to cancel or reschedule our reservation. Yes it was inside of their 14-day cancellation policy, but they made no effort to assist us in any way. The manager Jodi, informed me that we would be charged the $250 rate and there was nothing she would do. When I explained that I was sick and unable to ski, she just started reciting Cooper Spur's policy about cancellations.

I fully understand their need to rent rooms and sell lift passes, but the attitude and unprofessionalism displayed by the people I spoke to on the phone was inexcusable.

In an effort to find a remedy for my problem, I called Mt. Hood Meadows which is a sister company (owned by the same group) to see if they could provide me with another name of someone who might be able to help me. The lady there was very nice, and actually put me on hold while she called Cooper Spur herself to talk to the manager. After a few minutes, she told me that she had not gotten any cooperation and that the person she spoke with at Cooper Spur was actually rude to her. She gave me a Portland sales office number which she said I should call on Monday and see if they could help me. When asked, she also said that if she were me, she would call my credit card company and put a stop on the charge.

The friendliness of the lady at Meadows, basically told me that the people at Cooper Spur could have helped me out, but obviously chose not to. I've worked in customer service before, and I know, that you should always make an effort to help people out and keep them happy. This shouldn't even be a policy, it should just be common sense. Regardless, I will do whatever it takes to keep from paying Cooper Spur the $250 for a room that i will not be able to use. At this point, i would rather pay $500 to the credit card company just to ensure that Cooper Spur never sees my money. Perhaps extreme, but just on principle, it will make me feel better.

In closing, I hope anyone who reads this will think twice before becoming a patron of Cooper Spur Mtn. Resort. I also encourage anyone who has had a similar experience to post as well.