long time customer no more

by: royceff - Jan 26, 2010

  • Overall Rating 1
  • Family Friendly 1
  • All-Mtn. Terrain 3
  • Terrain Park 0
  • Nightlife 1

    Pros: the trails

    Cons: poor service, inept staff

    Recommended For: Family Friendly

    Date Visited: Dec 1, 2009

Full review

Having visited Keystone more than 20 times during the last 25 years, we had always enjoyed the stay. I treated my nieces and nephew this year to their first visit. I made all the arrangements, but was terribly disappointed upon arrival. It took an hour and a half to check in and was not able to get the condo I had been promised. The lift tickets were completely screwed up and ski school reservation were lost. It is still next to impossible to find a quality restaurant anywhere in Keystone proper. That was definitely my last stay in Keystone, it's back to Frisco next time.