Related Regions: Sierra Nevada, Northern California, California, North America, United States, Lake Tahoe

Kirkwood Resort Reviews

by: anonymous_user - 25th February 2008

  • 3
  • Beginner
  • Intermediate
  • Expert
  • 4All-Mtn. Terrain
  • Family Friendly
  • 1Aprés Ski
  • 3Terrain Park
  • Overall Value

Full review

I have never written any comments about a mountain that I have visited and I hope that I never have to write another, but this story deserves to be heard by any potential guests who may be visiting Kirkwood. My friends and I rented a condo over Presidents Day weekend in anticipation of riding and hiking the backside, not only to avoid some of the crowds, but just to access one of our favorite areas that are more challenging. The Saturday morning snow phone was advertising that it was open and this was also confirmed when we purchased our tickets by the ticket attendant. Once we got up on the mountain we quickly realized that the backside was not open, nor would it for the rest of the day.....or weekend. Slightly upset at the idea that the mountain was falsely advertising this and still charging holiday rates, I went to the guest services office located by the general store. After explaining the situation to the very kind girl in the office (who I believe was named Tanya) she assured me that I would receive 50% off the following day ticket, as long as i left my ticket attached to my jacket. Leaving the office I was very happy with the outcome. The following day, my 3 other friends and I approached the ticket office and explained to the lady at the window of the agreement that we had with guest services the preceding day. The girl completely unaware of the agreement proceeded to the guest service office, where they quickly denied this agreement was ever made and that it would not be honored, even though they falsely advertised that the backside was open. Over the next 30 minutes I attempted to find the girl who originally said that I would receive this discount, but to my avail she was never found. After politely attempting to get in touch with someone who could rectify the problem, I was told that I could not be helped and that security was being dispatched to the area!! Myself and my 3 other friends, one being an anesthesiologist who is looking to purchase a Tahoe area ski-house, were mystified. We not only left, but we went to Heavenly for the next 2 days of our stay.Never to spend another nickle at Kirwood. I guess this is just confirmation of another quaint mountain turned into a corporate conglomerate, with no real concern for the "guests". The one redeeming quality and glimmer of hope that the mountain has is Tim, who works at the Tower restaurant/bar, which by the way the mountain doesn't own. Coincidence?? I think the mountain should be named Deadwood, not Kirkwood

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