Good snow, nice runs, quiet, plenty of room, nice instructors
Unhelpful rude staff, not much option for dining
Recently stayed for 3 nights at Baw Baw. Initial impressions were not great due to the unhelpfulness of the staff we met in various places. Having never been there before, we asked where we could purchase lift tickets and were told "Not here, somewhere else" a few times. When checking into our accommodation, we weren't told where any of the facilities were or what was available, not a big deal but we learnt about the drying room on the last day. On our final night, a very noisy group of people stayed in the bar beneath the accommodation until 2am with loud music and lots of shouting and screaming. We later found out these were staff.
The snow was great and the lift attendants and ski instructors were friendly. It was good being up after the school holidays as it was quiet with plenty of room on the runs and a "yo-yo" effect where you could ski down the run, straight onto the lift then ski straight back down again. Great for getting in a lot of skiing in a short time.
Unfortunately the rain set in on the arvo of our second last day, seriously decreasing the conditions. Heavy rain continued into the morning.
Overall, good snow partially made up for the less than helpful staff.