I lived in Pinetop for a couple of years. Learned to ski at Sunrise, thought it was cool until I went to a real ski resort. Snow can be really hit or miss, with a wicked melt freeze cycle going on throughout the day. The apache tribe runs the resort and they are not exactly into customer service, they are not rude, just kind of quiet and never in a hurry. I think it is a cultural thing. Would never plan a destination vacation here, but worth skiing if you are in town anyway or not too far away to begin with.